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Quetta Serena Hotel, Quetta

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From250US$ /night
Check-in
04Dec2024Select date
Check-out
05Dec2024Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Shahrah-E-Zarghoon, Quetta, Pakistan, 83700

Quetta Serena Hotel is a five-star property renowned for its elegant design reflecting the architectural heritage of the Balochi people. Offering 140 rooms, it combines modern amenities with local artistic expressions. Located in Quetta, known as the fruit garden of Pakistan, it serves as a significant hub for travelers exploring the region.

Location

The hotel is conveniently located within the heart of Quetta, approximately 9 km from Quetta International Airport. Free airport shuttle services are offered alongside complimentary self-parking. Local attractions within a short distance include Hanna Lake and the historic Quetta Fort.

Rooms

All guest rooms at Quetta Serena Hotel are air-conditioned and feature free WiFi. Each room includes a seating area, flat-screen TV with cable channels, and a private bathroom with complimentary toiletries. The rooms also provide a wardrobe and a minibar for added convenience.

Eat & Drink

The hotel features an onsite restaurant that serves a variety of local and international cuisine. Guests can enjoy a complimentary continental breakfast every morning. Room service is available, ensuring dining options are accessible throughout the day.

Leisure & Business

Quetta Serena Hotel offers various leisure activities, including access to an outdoor swimming pool and tennis courts. The hotel also includes a health club and provides complimentary wireless internet access in public areas. Business guests can take advantage of meeting facilities tailored for various corporate needs.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Double Room
Max:
2 persons
35 m² 
Bed options:
1 King-size bed
Shower
Heating
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Deluxe King Room
Max:
2 persons
25 m² 
Bed options:
1 Double bed
Shower
Heating
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Executive Suite
Max:
2 persons
Bed options:
1 King-size bed
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Getting around

A list of all available modes of transport

City Centre
Quetta900 m
Airports
Quetta International (UET) 11.2 km
Kandahar International (KDH) 220.9 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Free parking
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Luggage storage
  • Locker room
  • Currency exchange
  • ATM/Cash machine
  • Barber shop

Sports & Fitness

  • Tennis court

Services

  • Free airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Shops/Commercial services

Dining

  • In-room breakfast
  • Restaurant

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Spa & Leisure

  • Outdoor swimming pool
  • BBQ facilities
  • Massage

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

Shahrah-E-Zarghoon, Quetta, Pakistan, 83700
Map view
Shahrah-E-Zarghoon, Quetta, Pakistan, 83700
Nearby
Jinnah Check Post Cantonment -Quetta
440 m
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M.A Jinnah Road Swiss Plaza
Balana Restaurant
650 m
Chaman Road Opposite Buitems University Takatu campus
Road Stoves Cafe
650 m
Samungli Road
Mehfil Restaurant
650 m
Airport Road
Rv pizza shop
650 m
Panther market
Al Fajar Restaurant
650 m
Airport Road
Sheraz Bar.B.Q
650 m
Fateh Muhammad Rd Train Station Area

Reviews and Ratings

Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Beautiful Balochi decor
Convenient central location
Housekeeping issues
Delayed response on compensation
7.4/10
Very good
Rooms
7.1
Location
8.4
Service
6.9
Dining
7.9
Guest reviews
7.4/10
based on 18 reviews
7.4
7.4/10based on 50 reviews
Trevor
United Kingdom, June  2024
8.0/10

The hotel rooms are beautifully decorated with traditional Balochi handwork and ornaments, providing a lovely ambiance. However, there were issues with housekeeping service and lack of response on compensation matters after multiple reminders.

Rooms
8.0
The rooms are superbly clean and very well-kept, showcasing traditional Balochi ornaments and designs.
Service
7.0
The service was attentive, but there were delays in addressing compensation inquiries.
Location
9.0
The hotel is centrally located in the city, making it convenient for exploring the area.
Dining
8.0
The dining experience offers a variety of delicious dishes, including fresh salads and mutton joints.
Facilities
8.0
The hotel provides a range of services like car hire, laundry, and airport shuttle, enhancing the overall stay experience.
Beautiful Balochi decor
Housekeeping issues
James
United Kingdom, June  2024
7.6/10

The hotel offers beautiful rooms decorated with traditional Balochi handwork, clean and well-kept. However, there were some issues with items not being replaced, and the staff did not address compensation as promised. Service was helpful but lacked communication on certain matters. The location is convenient and easily accessible, adding to a good start in the morning. The dining experience offers delicious dishes but lacks some variety. The facilities are well-maintained and decorated.

Rooms
8.0
The rooms are superbly clean and very well decorated with traditional Baloch ornaments.
Service
7.0
The service was helpful but lacked follow-through on compensation matters.
Location
8.0
The location is good, easily accessible, and in the center of the city.
Dining
7.0
The dining offers delicious dishes but could use more variety.
Facilities
8.0
The facilities are well-maintained and decorated.
Beautiful Balochi decor
Issues with room items
Robert
United States, June  2024
7.0/10

My stay at the hotel was a mix of good and not-so-good experiences. The garden view from the room was excellent, but there were some issues like the tower not being made up, half-used water bottles, and unsatisfactory responses to my complaints regarding compensation. The staff promised to address the compensation matter but never followed up during my three-day stay.

Rooms
6.0
The room with an excellent garden view was okay. However, there were concerns like the tower not being made up and half-used water bottles.
Service
7.0
The staff was helpful and cooperative, especially with getting a trolley at breakfast time. However, there were instances where they seemed ill-informed about the facilities.
Location
8.0
The location of the hotel was perfect, offering a great view of the city center. However, there were some security concerns despite the central position.
Dining
8.0
I enjoyed the green fresh salad and traditional food at the Ziarat restaurant. Walking in the orchard was a pleasant experience too.
Facilities
6.0
The facilities were average overall. Although the garden view and the dining options were good, there were maintenance issues like the tower not being made up and half-used water bottles.
garden view
maintenance issues
Jack
United Kingdom, May  2024
8.2/10

My stay at Serena hotel was delightful, with its traditional and heritage touch evident across Pakistan. The rooms were superbly clean, well-decorated with Baloch ornaments, and spotless. However, there were some issues with service response about compensation after multiple requests.

Rooms
9.0
The rooms were superbly clean and very well-kept, decorated with traditional Baloch ornaments.
Service
8.0
The staff was cooperative and friendly, even helping with luggage and room changes.
Location
9.0
The hotel's location was perfect in the center of the city, offering lush greenery and adjacent lawn for relaxation.
Dining
7.0
The dining experience was good, particularly enjoying the green fresh salad, mutton joints, and long grain rice.
Facilities
8.0
The hotel provided essential facilities suitable for a comfortable stay.
Thomas
United States, April  2024
7.4/10

The hotel offers a typical Serena experience across Pakistan, beautifully showcasing traditional Balochi handwork in the rooms, but disappointingly failed to address issues effectively, such as unclean linens and half-used amenities, despite promises of compensation.

Rooms
7.0
The rooms exude traditional charm with intricate Balochi handwork, but some were not made up properly and had half-used amenities like water bottles.
Service
6.0
The staff was hospitable and friendly, but there were delays in addressing issues, like the unclean room and compensation promises that were not fulfilled.
Location
8.0
The hotel's location is good and easily accessible, adding convenience to the stay, but it lacked responsiveness when it came to compensating for shortcomings.
Dining
9.0
The dining experience was delightful with green fresh salads and succulent mutton dishes, offering a taste of local cuisine amidst a lovely ambiance.
Facilities
7.0
The hotel provides essential facilities like room service and laundry but needs improvement in swiftly resolving guest concerns and maintaining amenities.
Brian
United Kingdom, December  2023
8.4/10

The hotel rooms are beautifully adorned with traditional Balochi handwork, mirror frames, and unique wooden designs, reflecting the Serena chain's touch of tradition and heritage. Despite some issues like used towels and incomplete responses to compensation requests, the rooms provide an enjoyable experience with their Balochi decor.

Rooms
8.0
The rooms showcase intricate Balochi handwork and traditional designs, adding to the cultural charm of the Serena chain.
Service
9.0
The service was top-notch, especially with helpful staff members assisting in various needs like luggage handling and ensuring a pleasant stay overall.
Location
9.0
The hotel's location in the city center offers easy accessibility and a touch of Balochistan's local cultural flair.
Dining
8.0
The dining experience in the orchard setting was delightful, offering a variety of dishes like green fresh salad and tender Mutton joints.
Facilities
8.0
The hotel provides a range of facilities to cater to guests' needs, enhancing the overall stay experience.
Paul
United Kingdom, November  2023
8.2/10

The hotel offers beautiful rooms with traditional Balochi handwork and a touch of heritage but falls short on responsiveness to guest concerns. The location is good, easily accessible, and adds to a great start in the morning. The dining experience provides a variety of dishes, especially the green fresh salad, mutton joints, and lengthy rice, ensuring a satisfying meal.

Rooms
8.0
The rooms showcase stunning traditional Balochi handwork and mirror frames with a unique wooden design, providing a delightful ambiance.
Service
7.0
The service was hospitable and friendly, although there was a lack of responsiveness to guest concerns such as changing rooms without prior notice.
Location
9.0
The hotel's location in the city center is perfect for easy access and a good start to the day, especially for guests with security concerns.
Dining
9.0
The dining experience offers a wide variety of dishes, with standout options like the green fresh salad and the lengthy rice, providing a satisfying meal for guests.
Facilities
8.0
The facilities reflect the typical Serena chain standards across Pakistan, incorporating tradition and heritage into the guest experience.
Christopher
United States, November  2023
7.0/10

The hotel rooms showcase the typical Serena chain style in Pakistan, featuring a touch of tradition and heritage with beautiful Balochi handwork. However, issues like half-used water bottles and unresolved compensation requests after repeated complaints were disappointing. The traditional Balochi decor and design elements enhance the room's ambiance, but service lapses affected the overall experience.

Rooms
7.0
The rooms are beautifully adorned with traditional Balochi handwork, mirror frames, and special wooden designs, creating an authentic and charming atmosphere. However, cleanliness issues like half-used water bottles detracted from the experience.
Service
5.0
The staff was ill-informed about the facilities, and there were delays in addressing compensation requests. However, the morning checkout service was helpful, which was a redeeming aspect of the service.
Location
8.0
The hotel's central location in Quetta, Pakistan, adds to its convenience and accessibility, making it a good starting point for exploring the city and ideal for those with security concerns. However, some aspects related to housekeeping need improvement.
Dining
9.0
The dining experience at Ziarat restaurant, known for its green fresh salads, mutton dishes, and flavorful rice, was enjoyable, especially when followed by a stroll in the orchard. The variety of dishes offered ensures guests can have a satisfying meal without the need for lunch.
Facilities
6.0
The hotel boasts a range of facilities such as room service, car hire, dry cleaning, housekeeping, laundry, and airport shuttle services, enhancing the overall stay. However, better attention to detail and service quality is needed in maintaining and managing these facilities.
Traditional Balochi decor
Service lapses
Warren
United States, October  2023
8.6/10

Staying at Serena Quetta was a delightful experience overall! The rooms were beautifully adorned with traditional Balochi handwork, mirror frames, and wooden designs, showcasing a touch of heritage. The service was top-notch, especially accommodating my needs like getting a trolley for my shopping and preparing a special omelette. The location is perfect, right in the city center, offering a serene ambiance with lush greenery. The dining experience was fabulous with a variety of dishes to savor. While the facilities were great, there might be room for improvement in some areas.

Rooms
9.0
I was amazed by the Balochi handwork and traditional designs in the rooms.
Service
9.0
The service at Serena Quetta was exceptional, with the team going above and beyond to assist me.
Location
9.0
Being in the city center, the location was perfect for exploring Quetta and enjoying the green surroundings.
Dining
8.0
The dining experience was fantastic, especially the fresh salads and variety of dishes offered.
Facilities
8.0
The facilities at Serena Quetta were great, although there could be small areas for enhancement.
Rose
United Kingdom, September  2023
6.0/10

The hotel rooms, although typical of the Serena chain across Pakistan with a touch of tradition and heritage, fell short in terms of service and make-up quality. Despite numerous complaints including used towels and half-empty water bottles, the compensation promised for the inconvenience was never addressed during my three-day stay.

Rooms
5.0
The rooms, while following the Serena chain's traditional style, faced issues with cleanliness and amenities, resulting in multiple complaints.
Service
5.0
The service team lacked communication and prompt resolution of issues, as they attempted to change our room without prior notice. However, they were helpful with arranging a trolley for my heavy luggage.
Location
7.0
The hotel's location is convenient within the city center, adding a good start to the day and ease of accessibility.
Dining
8.0
The dining experience was satisfactory, especially in the orchard where a variety of dishes were offered. The green fresh salad, mutton joints, and long-grain rice were highlights of the menu.
Facilities
6.0
The hotel facilities were decent, providing basic services and amenities without any standout features.
Evan
United States, September  2023
7.4/10

The Serena hotel in Quetta offers a touch of tradition and heritage typical of the Serena chain across Pakistan. While the room had some issues like a half-used water bottle and unresolved compensation matters, the stay was overall comfortable.

Rooms
7.0
The room had a touch of tradition and heritage but encountered issues like a half-used water bottle. The compensation process was slow.
Service
7.0
The staff was helpful overall, but there was an attempt to upsell to a suite without informing us. However, their assistance was appreciated.
Location
8.0
The hotel is centrally located in Quetta and offers easy access to the city center. Its architecture reflects the local cultural art, enhancing the experience.
Dining
8.0
The dining experience was satisfactory with a variety of dishes, notably the fresh salad, Mutton joints, and rice, allowing guests to skip lunch if desired.
Facilities
7.0
The hotel offers various facilities like room service, car hire, and laundry. However, improvements in service could enhance the guest experience.
John
United States, August  2023
7.0/10

The hotel in a typical Serena chain across Pakistan, exuding a touch of tradition and heritage. While the stay was comfortable overall, there were some issues with room maintenance and responsiveness to complaints. The location was central and convenient for exploring the city.

Rooms
6.0
The room I stayed in was not up to the usual standards of the Serena chain. I found unmade beds, half-used water bottles, and other maintenance issues. When I raised these concerns, the staff promised to address them but never followed up during my three-day stay.
Service
7.0
I appreciated the help from the staff in getting a trolley for my luggage, as I had purchased nearly 20 kg of dry fruit from Quetta for my family. However, there was a lack of responsiveness when it came to resolving issues with the room.
Location
8.0
The hotel's location was perfect, right in the center of the city, making it easy to access nearby attractions and amenities. It was convenient for morning checkouts and exploring the city center.
Dining
7.0
I never missed the green fresh salad, mutton joints, and the long grains of rice offered at the Ziarat restaurant. However, there were some shortcomings in the dining experience without having lunch available, and the absence of traditional regional homemade products.
Facilities
7.0
The facilities at the hotel were typical of the Serena chain, with traditional touches and heritage elements. However, there was room for improvement in addressing maintenance issues promptly and enhancing the overall guest experience.
heritage touch
room maintenance
Christopher
United States, July  2023
7.4/10

I had a mixed experience at the hotel. The rooms were beautifully decorated with traditional Balochi handwork, including mirror frames and wooden designs, which I really enjoyed. However, there were some issues like incomplete room makeup, half-used water bottles, and unaddressed compensation requests during my three-day stay.

Rooms
7.0
The Balochi handwork in the rooms was stunning, but there were some shortcomings in room maintenance.
Service
7.0
The staff was hospitable and friendly, although follow-up on issues like breakfast timing and compensation was lacking.
Location
8.0
The hotel's location was good and easily accessible, adding convenience to my stay in the city center.
Dining
8.0
I never missed the delicious green salad and mutton dishes at the Ziarat restaurant, although more variety would have been appreciated.
Facilities
7.0
The facilities were overall good, but improvement in maintenance and responsiveness to guest concerns is needed.
Jenny
United Kingdom, July  2023
8.0/10

My stay at the hotel was a mixed experience. While the rooms were superbly clean and beautifully decorated with traditional Baloch ornaments, there were issues with the amenities like half-used water bottles and lack of response on compensation inquiries. The service, however, was amazing and very helpful. The location was perfect, adding a good start to my mornings. The dining experience, with delicious green fresh salads and mutton dishes, was a highlight despite limitations. Though some areas needed improvement, the overall experience was positive.

Rooms
8.0
The rooms were superbly clean and very well kept, decorated with traditional Baloch ornaments.
Service
9.0
The service was amazing and the staff very helpful.
Location
9.0
The location was perfect, right in the center of the city.
Dining
7.0
The dining experience, including green fresh salads and mutton dishes, was delightful, though with some limitations.
Facilities
7.0
The facilities were good overall, but improvements could enhance the experience.
Cleanliness
Amenities quality
Alfred
United Kingdom, July  2023
6.2/10

The hotel seems to be a typical Serena chain across Pakistan, with some room upkeep issues and a disappointing response to compensation requests. However, the location in the city center is perfect and the staff is helpful for guests' needs.

Rooms
5.0
The room I stayed in was not properly made up, and there were issues like half-used water bottles. The overall experience was below expectations.
Service
5.0
The service, especially during breakfast time and morning checkout, was just average. Despite requesting compensation for the issues, there was no satisfying response after multiple days.
Location
9.0
The location is exceptional as it adds to a good start in the morning. The hotel's placement in the city center is very convenient.
Dining
7.0
I enjoyed dining at the Ziarat restaurant, particularly the green fresh salad, Mutton joints, and rice. However, the experience was not without flaws.
Facilities
6.0
The hotel offers various facilities, but there were some disappointments in room amenities and cleanliness, affecting the overall experience.
central location
room upkeep
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Rooms and Guests2 Guests, 1 Room